Goood11 Terms and Conditions — Complete Guide

01. General Terms & Conditions

These Terms and Conditions ("Terms") apply to all users ("Members") of the goood11 platform ("Platform"). goood11 is operated by a licensed online gaming operator functioning under an international gaming regulatory authority.

Although these Terms are published in Bengali, the English version shall prevail in the event of any legal dispute. goood11 reserves the right to amend these Terms at any time, and members will be duly notified before any changes take effect.

All members are required to comply with goood11's terms and conditions. goood11 reserves the right to take any action it deems appropriate for violations, including account suspension or termination.

1.1 Changes to Terms & Conditions

Goood11 may update these terms and conditions from time to time. Members will be notified of any significant changes via email or an in-platform notification. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

02. Account Registration & Eligibility

To register on goood11, you must meet the following requirements:

• You must be 18 years of age or older
• Your real name, date of birth, address, and contact details are required
• Each individual may only register one account
• Registration is not permitted in countries where goood11 services are prohibited
• Members are responsible for ensuring that the information provided at registration remains accurate and up to date

2.1 Identity Verification (KYC)

Goood11 may request identity verification at any time, particularly before processing a withdrawal. The KYC process may require any of the following documents:

Document Type	Purpose	Processing Time
National ID / Passport	Identity & Age Verification	24–48 Hours
Utility Bill / Bank Statement	Address Verification	24–48 Hours
Mobile Banking Screenshot	Payment Method Verification	12–24 Hours
ID with Selfie	Liveness Verification	24 Hours

2.2 Account Security

You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to access your account. If you notice any suspicious activity, contact goood11 support immediately.

03. Deposit & Payment Policy

Depositing at goood11 is simple and secure. We support Bangladesh's most popular mobile banking methods.

3.1 Accepted Payment Methods

• bKash — Instant Credit
• Nagad — Instant Credit
• Rocket — Usually within 1–30 minutes

3.2 Deposit Limits

Method	Minimum Deposit	Maximum Daily Deposit
BKash	৳300	৳50,000
Nagad	৳300	৳50,000
Rocket	৳300	৳30,000

Goood11 does not charge any deposit fees. However, your mobile banking provider may apply their own charges. Before making a deposit, ensure your payment details match the number or account registered with goood11.

04. Withdrawal Policy

Withdrawing funds from goood11 is straightforward, but the following conditions must be met:

• KYC verification must be completed before any withdrawal can be processed
• Minimum withdrawal amount is ৳500
• Deposited funds must be wagered at least once before a withdrawal can be made (turnover requirement)
• The associated wagering requirement must be met before withdrawing bonus funds
• Withdrawals are only processed to the same payment method used for the deposit

4.1 Withdrawal Processing Time

Goood11 typically processes withdrawals within 24 hours. However, security checks or high-value transactions may take up to 48–72 hours. Withdrawal requests cannot be cancelled once submitted, so please make sure all details are correct.

05. Betting Rules

All members are required to follow the rules below when betting on goood11. These Terms and Conditions apply to both Sports Betting and casino games.

5.1 General Betting Rules

• Bets cannot be changed or cancelled once confirmed (except where a cash-out option is available)
• If a bet is cancelled due to a technical issue, a full refund will be issued
• If a match is cancelled or abandoned, all related bets will be voided and stakes will be refunded
• Goood11 reserves the right to investigate any suspicious betting patterns
• Maximum bet limits may vary across different markets

5.2 Live Betting Special Rules

Odds in live betting change in real time. If the odds shift after a bet is submitted, goood11 reserves the right to accept or reject the bet at the updated odds. Bets placed after the outcome due to network delays will be automatically voided.

06. Bonus & Promotion Terms

Goood11's bonus and promotion offers are exclusive benefits for members. However, each bonus comes with its own terms and conditions that must be followed.

6.1 Welcome Bonus Terms

• New members get a 100% bonus on their first deposit
• A 10x wagering requirement must be completed before bonus cash can be used
• Wagering must be completed within 30 days of the bonus being credited
• Bonuses may only be used on games designated by goood11
• Bonuses cannot be claimed more than once from the same household or IP address

6.2 Cashback & Reload Bonus

Cashback bonuses are awarded weekly based on net losses. Reload bonuses are available on specific days or events. Wagering requirements for these bonuses are typically 5x–15x.

07. Prohibited Activities

The following activities are strictly prohibited on goood11 and will result in immediate action if detected:

• Multiple Accounts: Members may not create more than one account
• Fraud: Use of false information, forged documents, or another person's identity
• Money Laundering: Using the platform for money laundering purposes
• Collusion: Colluding with other members to win through dishonest means
• Software Exploitation: Use of bots, scripts, or automation tools
• System Exploitation: Intentional exploitation of bugs or errors
• Chargeback Fraud: Requesting a refund from your bank after a deposit has been made

08. Account Suspension & Closure Policy

Goood11 reserves the right to temporarily or permanently suspend an account under the following circumstances:

• In the event of a Terms violation
• KYC verification has not been completed
• Upon detection of prohibited activities
• By order of a court or regulatory authority
• At the member's own request

8.1 Account Closure and Fund Handling

If goood11 closes an account on its own initiative and the member is not at fault, any remaining balance will be refunded. However, if the closure is due to a breach of terms, related bonuses or suspicious winnings may be forfeited.

09. Responsible Gaming Policy

Goood11 believes gaming is a source of entertainment, not income. That's why we place the highest importance on responsible gaming.

• Anyone under the age of 18 is strictly prohibited from using the platform
• Members can set their own daily, weekly, or monthly deposit limits
• Session time limits can be set for your account
• Your account can be temporarily or permanently closed through the self-exclusion option
• Professional support resources are provided for problem gamblers

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

10. Dispute Resolution Process

Goood11 takes all member complaints seriously. Please follow the steps below to resolve a dispute:

1. Step One: Reach out to our support team via live chat or email. Most issues are resolved within 48 hours.
2. Step 2: If you are not satisfied, escalate your complaint to Senior Management.
3. Step Three: If both parties cannot reach an agreement, the dispute will be resolved through a neutral third-party mediator.

For dispute-related inquiries, email support@goood11.app with "Dispute — [Account Number]" in the subject line.

11. Limitation of Liability

Goood11 accepts no liability for the following:

• Bets lost or voided due to internet disconnection
• Delays or errors caused by third-party payment providers
• Unexpected server downtime or maintenance periods
• Issues with the member's own device or software
• Force majeure events (natural disasters, government restrictions, etc.)

Under all circumstances, goood11's maximum liability shall be limited to the value of the transaction in question.

12. Contact & Support

The goood11 support team is always on hand for any questions or assistance regarding the Terms:

• Email: support@goood11.app
• Live Chat: Available on the platform 24/7
• Response Time: Within 24 hours by email, instantly via live chat

All formal communication regarding these terms and conditions should be sent via email. goood11 keeps written records of all complaints and inquiries.