At goood11, your privacy is our top priority. This policy explains what data we collect, how we use it, and how we keep your information safe.
We believe that protecting each member's data is their fundamental right
This Privacy Policy ("Policy") applies to all users of the goood11 platform. By using the goood11 website or app, you are considered to have consented to this Privacy Policy.
We follow international data protection standards and are committed to ensuring the highest level of security for our users' personal information. goood11's privacy policy is aligned with applicable laws in Bangladesh and the guidelines of international gaming regulatory bodies.
This policy applies solely to platforms operated by goood11. goood11 is not responsible for the privacy practices of third-party websites or services.
Goood11 collects information in three main ways: directly from what you provide, automatically through your use of the platform, and from third-party sources.
| Data Type | When Collected | Purpose |
|---|---|---|
| Full Name & Date of Birth | At the time of registration | Identity & Age Verification |
| Mobile Number & Email | At the time of registration | Communication & OTP Verification |
| Home Address | During the KYC process | Address Verification |
| National ID / Passport | During the KYC process | Identity Verification |
| Mobile Banking Number | On deposits / withdrawals | Transaction Processing |
| Support Conversations | Via Support Chat / Email | Dispute Resolution & Record-Keeping |
The following information may be collected automatically while you use goood11:
Goood11 uses collected data only for its stated purposes. No data is used beyond what it was originally collected for.
Goood11 obtains your prior consent before sending you promotional messages. You can opt out of marketing emails or SMS at any time from your account settings. However, essential account-related messages cannot be disabled, as they are necessary for your security.
Goood11 never sells your personal information or shares it with third parties for advertising purposes. However, your data may be shared in the following limited circumstances:
Goood11's technology and service partners receive only the data necessary for their specific functions. They are contractually bound to comply with goood11's privacy standards:
Goood11 is required to disclose information to legal authorities in the following circumstances:
Goood11 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, language preferences | Yes |
| Performance Cookies | Page load times, error tracking, and usage analytics | No (Optional) |
| Functionality Cookies | Remembering user preferences and game settings | No (Optional) |
| Analytics Cookies | Traffic analysis and identifying popular sections | No (Optional) |
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some goood11 features to not function properly.
Goood11 protects your data with multi-layered security. Our technical and organizational safeguards follow internationally recognized standards.
In the event of a suspected data breach, goood11 will notify affected users within 72 hours and take all necessary protective measures. Our Incident Response Team operates 24/7.
Every goood11 member has the following rights regarding their personal data:
Goood11 does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information (Active) | Until account closure | Service delivery |
| Financial transaction records | 5 years | AML Legal Obligations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Betting History | 3 Years | Dispute Resolution |
| Support Conversations | 2 Years | Customer Service Improvement |
| Cookies & Log Data | 90 days | Security Analysis |
Goood11 strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under the age of 18. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.
A note to parents — if your child spends time online, please stay informed about their internet activity. If you have any concerns, contact us immediately at support@goood11.app.
Goood11 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
Continuing to use goood11 after any changes have been made will be considered your acceptance of the updated policy. If you do not agree to the new policy, you may close your account.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:
Our privacy team is active seven days a week and treats every request with the utmost care. goood11 believes transparency and accountability are the foundations of a trustworthy platform.
Your information is completely secure. Register today and enjoy a safe gaming experience.